Frequently Asked Questions
This is a compilation of the questions frequently asked by clients, please go through them to have a better knowledge of this platform. You can choose by category
- Data Order
- What's your working hours?
Please request for order cancellation. Log into your account, under Menu, choose Buy Data, scroll down the page to see your pending orders, then choose CANCEL.
Send the order details via whatsapp to your account manager. Include the phone number, data volume and date of transaction.
Send the order details to your account manager. The refund will be processed within 24 hours.
Please chat your account manager via whatsapp, send the amount paid, bank paid into, date of payment and your username.
Log into your account, Under Menu, choose My account, then choose Query Payment.
Please chat your account manager with the details for resolution.
But our customer HelpDesk is available as follows : Mon -Saturday : 7am - 11pm, Sunday : 3pm - 9pm.